ORIGEN NETWORKS will comply with the quality levels required by current regulations. ORIGEN NETWORKS will provide the Customer with a telephone number for incident response. ORIGEN NETWORKS will not be liable for the improper functioning of the Service if this is due to manipulation of the Customer’s configuration or equipment. ORIGEN NETWORKS will not be liable for interruptions or malfunctions of the Service due to force majeure, extreme emergency situations such as labor disputes or lockouts, war, military operations, civil unrest, or any other similar situation. The contracted access speed refers to the maximum speed achievable at the transport layer and may be lower at certain times. Internet speed is not guaranteed. This may be due to multiple external factors or factors beyond the control of ORIGEN NETWORKS, and ORIGEN NETWORKS is not responsible for any temporary or permanent event or circumstance. The Customer must adhere to the company’s instructions and communications regarding the correct use of the Internet access/data services. In the event of a service interruption, the company will simply compensate the customer with a refund already in accordance with the criteria for the event.
ORIGEN NETWORKS will invoice the Client monthly for the amounts owed for the provision of the Service covered by this contract. The invoices will itemize the amounts owed for each of the aforementioned concepts. Payment will be made, as a general rule, through the usual collection reflected in the service provision contract as indicated in section 2. CONTRACTED SERVICES (Service Details). (whose holder assumes joint and several liability with the Client for the payment of the Services) and, in
Failing that, at ORIGEN NETWORKS registered office or designated offices. Any direct debit returned by the customer’s bank will incur a €10 return shipping cost.
ORIGEN NETWORKS will proceed with the initial connection of the Service within 15 days of signing this contract, provided it has been duly completed. The Customer authorizes ORIGEN NETWORKS to carry out the necessary wiring and installations, such as antennas, cabinets, or any other element, both inside and outside their home, for the provision of the Service contracted by the Customer. ORIGEN NETWORKS will not be responsible for permits or authorizations with homeowners’ associations or any other individual/collective entity or company name. The Customer will be responsible for requesting the relevant authorization. ORIGEN NETWORKS may make changes to the Customer’s systems, installations, and numbering, as required by technical and development needs. Once the Service is activated, it will remain activated for the Customer until ORIGEN NETWORKS has been notified in writing of the cancellation or change of ownership of the contract. However, ORIGEN NETWORKS will make the disconnection effective within a maximum of 10 days from receipt of the request.
The Client will provide access to their home to authorized ORIGEN NETWORKS personnel, duly authorized, to carry out registrations, deregistrations, modifications, inspections, maintenance for repairs of breakdowns, and specifically for the removal of ORIGEN NETWORKS equipment installed at the Client’s home for rent.
Any delay in full or partial payment of the service by the Customer for a period exceeding three days from the invoice due date may result, with prior notice to the Customer, in the temporary suspension of the Service by ORIGEN NETWORKS . In the event of temporary suspension of the Mobile Telephone Service due to non-payment, this will be maintained for outgoing emergency calls (112), as well as for incoming calls, with the exception of reverse charge calls. ORIGEN NETWORKS will reinstate the suspended Service within one day.
Business day following the day on which it is confirmed that the appropriate amount has been paid in full.
In the event of a dispute by the Customer regarding the provision of the Service, the Customer must address the complaint to ORIGEN NETWORKS ‘s registered office provided in this contract within one month of becoming aware of the incident. The complaint, which must always be submitted in writing, will not justify delay or postponement of payment of the invoices due. Furthermore, if the Customer has not received a satisfactory response from ORIGEN NETWORKS within one month, they may, within the following three months, contact the Consumer Arbitration Board or the Secretary of State for Telecommunications and the Information Society.
ORIGEN NETWORKS will adopt the measures and install the technical means required by current regulations at all times to ensure the confidentiality of the signal content through its network. ORIGEN NETWORKS is exonerated from any liability that may arise from the acquisition, interception, and/or manipulation by the Client or third parties of voice communications , data transactions, and, in general, any actions or omissions not attributable to ORIGEN NETWORKS that violate the confidentiality of communications.
ORIGEN NETWORKS TELECOM S.L. CO, is the Controller of the personal data of the Interested Party and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR) and Organic Law 3/2018 of December 5 (LOPDGDD). This processing will be carried out exclusively for the execution of the contract and the data will be kept for no longer than necessary to maintain the purpose of the processing or as long as there are legal requirements that dictate their custody.
It is planned to share the data with third parties because it is necessary to achieve the purpose of the contract (installation companies, telephone companies, etc.) or due to a legal obligation. This sharing will be done in compliance with the principles of privacy and will be solely and exclusively for the purpose of providing the service. The interested party is informed that they may exercise their rights of access, rectification, deletion, and portability of their data, as well as the right to restrict or oppose processing, by contacting ORIGEN NETWORKS TELECOM S.L. Calle tridente 31 5º C C.P: 03540 Alicante – Alicante Email: info@origennetworks.com, and if you consider that the processing of personal data does not comply with current regulations, you also have the right to file a complaint with the Supervisory Authority ( www.aepd.es ).
The Client and ORIGEN NETWORKS have the right to terminate the contract for the general reasons for termination of contracts. Likewise, the Client or ORIGEN NETWORKS shall have the right to terminate the contract at any time by means of written notice fifteen days in advance of the termination date, to the ORIGEN NETWORKS address indicated in this contract, attaching supporting documentation from the Client and its representative, if necessary. The following will be grounds for automatic termination of this contract at the request of ORIGEN NETWORKS : (I) the termination of the contract;
of the term of the license or authorization that enables ORIGEN NETWORKS to provide the electronic communications services that are the object of the contract or the loss of said license for any reason, without this giving rise to the Client’s right to any compensation, (II) for breach by the Client of any of the conditions of the contract in particular, for misuse by the Client of the provisions of the general condition and in case of lack of veracity of the data provided by the Client. The termination of the contract for one or more of
The termination of the Services will not exempt the Client from fulfilling its obligations to ORIGEN NETWORKS, including payment obligations, arising from the use of the contracted Service until the actual disconnection of the Service occurs. Once the contract has been terminated, the Client must make the corresponding payment of the amounts accrued at the time of termination for access to the Services, technology, pricing plans, permanence commitments or promotions that so provide. In addition, the Client must return to
ORIGEN NETWORKS the equipment delivered and installed under Rental. To this end, the Client hereby undertakes and agrees to deliver the equipment to ORIGEN NETWORKS through its offices located at Calle tridente 31 5º C C.P: 03540 Alicante – Alicante within a maximum period of one MONTH following termination of the contract. Should the Client fail to provide the above information, the Client will be billed €150.00 (VAT included).
The parties agree that all communications regarding the provisions of this contract and its execution shall be in writing. For these purposes, the address indicated by the Client in this contract and ORIGEN NETWORKS registered office at Av. Calle tridente 31 5º C C.P: 03540 Alicante – Alicante, shall be deemed valid. Any change or modification to the address specified in the contract must be communicated to the other party in writing.
If applicable, the client accepts the permanence of the contracted service for a period that may range from 3 months to 24 months indicated in the service contract. This permanence period is due to the fact that, on the part of the company, ORIGEN NETWORKS subsidizes / finances the client equipment that will facilitate the proper use of the service such as, for example, Router, Hardware, cabling, antennas, ONT, etc. The Client agrees to remain in the Services contracted with ORIGEN NETWORKS during the period established or communicated and accepted by it at the time of contracting. This period begins on the date of contracting. In the event that the Client terminates this Contract with respect to all or some of the contracted Services before the end of said period, thereby breaching the commitment assumed, the Client must pay ORIGEN NETWORKS the amount established in the Work Order or that was communicated and accepted by the Client at the time of contracting or the installation of the equipment in the client’s home, all due to the
Loss of the benefits made available to them and which are conditional on their continued employment. In addition to the above, contract duration may be extended for special projects that involve or are associated with long-term commitments to third-party companies or high-value investments. These can be duly documented, but they must also be indicated in the service contract and accepted by the client.
The service provided by ORIGEN NETWORKS TELECOM S.L. may be provided via internet, owned by ORIGEN NETWORKS TELECOM S.L., or via internet, a service provided by third-party companies. Whether the service is provided directly or indirectly (Backup services), the customer will be fully transparent, and every clause in this service contract will apply.
Customer service will be provided, for security reasons, by telephone with a recording of conversations, or by email. This allows for a record of the actions carried out, regardless of the option chosen. For any questions related to the services provided in this contract, the Customer may contact the Operator, either by telephone at (+34) 865400244, or via email at info@origencloud.com, regarding any incident or query, after identifying and proving their personal circumstances. For any questions, the Customer can be assisted from Monday to Friday from 9:00 a.m. to 7:00 p.m., and on Saturdays and Sundays from 10:00 a.m. to 7:00 p.m.
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